Mandatory Requirement to Access the Facility

All visitors and patients escorts age 16 and above are required to • Patients in non-critical wards can receive ONE visitor at a time, 1 hour twice daily from (1:00-2:00 pm and 6:00-7:00 pm). present GREEN PASS in AlHosn App**

**Note: If AlHosn App is not available, the visitor should present; Proof of completed Vaccination or Negative PCR test results in the last 48 hours.

Visitation Guide

General Hospital

  • Patients in non-critical wards can receive ONE – TWO visitors at a time; Morning from 11:00 am to 02:00 pm, Evening
    from 8:00 pm to 10:00 pm
  • Patients in critical care area ( ICU ) can receive ONE visitor at a time from 09:00 pm – 10:00 pm only.
  • Children will not be permitted in the critical care area
  • The Clinical Team and PRO has the ability to expand those hours based on the condition of the patient as they deem appropriate.

Women & Children Hospital

  • Patients in non-critical wards can receive ONE visitor at a time, 1 hour twice daily from (1:00-2:00 pm and 6:00-7:00 pm)
  • Patients in the critical care area can receive ONE visitor at a time from 1 pm – 7 pm.
  • The Clinical Team and PRO have the ability to expand those hours based on the condition of the patient as they deem appropriate.
  • One escort is allowed to stay with the child during the hospital stay.
  • One escort will be allowed to be with our obstetric patients during labor and delivery.
  • The husband/partner is allowed to visit during a visiting hour set by the patient affairs officer.
  • One companion is permitted to stay with the mother

Masfoot Hospital

Internal Departments

  •  One escort is permitted in in-patient wards to assist patients in need, such as dementia patients, during their treatment period.
  • Patient escorts must be at least 18 years old; individuals below this age are not allowed.
  • Patients in in-patient wards may receive visitors between 10 am and 10 pm.
  • The Clinical Team and PRO reserve the right to adjust the duration of visitation based on the patient’s condition.

Labor ward

  • One escort is permitted to accompany our obstetric patients during labor and delivery, as well as throughout their hospital stay.
  • Visiting hours are from 10 am to 10 pm.
  • The Clinical Team and PRO retain the authority to modify the visitation duration based on the patient’s condition.
  • Patients in non-critical wards can receive ONE – TWO visitors during from 9 am to 10 pm.
  • The Clinical Team and PRO have the ability to expand those minutes based on the condition of the patient.

Outpatient Department & Rashid Center for Diabetes and Research

  • One person is allowed to accompany each patient to an appointment, unless an aide or assistant is

Emergency Department (ED) & Urgent Care

  • Visitors are prohibited in ED / Urgent care’s patient waiting areas. Based on the clinical team’s judgment, one caregiver may be permitted.
  • Vulnerable patients (e.g. infants, children and adolescents, elderly, and patients with special needs) will be allowed only one caregiver.

Guidelines for Visitors & Caregivers

  • Children will not be permitted in the Adult critical care area.
  • All visitors who have symptoms of acute respiratory infection should be medically seen prior to the visit.
  • All visitors must wear face masks at all times inside the hospital.

IMPORTANT NOTE: OTHER FAMILY MEMBERS OR FRIENDS WILL NOT BE PERMITTED TO ENTER THE FACILITY OR TO WAIT IN LOBBIES OR COMMON AREAS. THIS INCLUDES ALL AREAS OF THE FACILITY — THE LOBBY, WAITING AREAS AND COMMON SPACES, MOSQUES, CAFETERIA, ANY OTHER AREA WITHIN THE HOSPITAL.

If you have any questions about the updated visiting policy, please ask a member of the patient relations team or contact our Call Center at 06 711 7777.

Thank you for your understanding and for adhering to these rules


Visiting Hours – Inpatient Unit

Female and Male Ward in Sheikh Khalifa Hospital- General : 10am – 12pm and 4pm – 8pm
ICU in Sheikh Khalifa Hospital- General : 12pm – 1pm and 6pm – 8pm
Maternity ward : 8am – 4pm and 4pm – 8pm
Neonatal ICU : anytime parents are allowed to visit.
Labor Room : one person is allowed required
Pediatric : 4pm – 8pm

Your family and friends form a very important part of your journey during their hospitalization in the healing process Visitor guidelines were put together to ensure the safety and long-term health of our patients. It is therefore important that the families of our patients will cooperate with the nurses and physicians by respecting the instruction given in order to provide the best care to our patients and their families.

Visits outside of normal visiting hours:

In circumstances where visits outside of normal visiting times are considered to be in the patients best interest and not detrimental to the care of others, special permission may be granted by the Senior Charge Nurse / Charge Nurse or Physician.

Number of visitors:

  • In rooms where there is more than one patient, please ensure that there are only two visitors at a time ‎for each patient.
  • In the inpatient units, visitors are encouraged to minimize the number of visitors at one time.
  • ‎The bringing of children under 10 years of age is to be discouraged. In critical care areas, only two visitors per patient are allowed at any given time.

Noise

Please help us keep the hospital quiet by speaking softly and avoiding unnecessary noise. ‎This will contribute to the patients healing process.

Examinations

Privacy of the patient is important and therefore visitors may be asked to leave the room during the following times:

  • Tests
  • Treatments, or
  • When the doctor or nurse ‎needs to examine the patient.

Consideration

Lengthy visits might be tiring to your loved one and long visits might not always be advisable. It is important to communicate with them to ensure what they want or need. Children brings joy and pleasure but their visits should also be monitored closely to ensure their visits do not become tiring for the patient.

Infection Control:

The aim is to reduce the risk of spreading infectious diseases: Persons to be excluded from visiting:

  • Persons with respiratory infection, or any sign of communicable infection.
  • Persons with unidentified skin rashes.
  • Children below 2 years of age.‎

In addition, if your relative is in isolation or has an infection you must follow the instructions given to you by the unit nurses / physicians. Restrictions on the number of visitors must also be strictly adhered to.

Hygiene and safety

  • Handwashing is very important therefore, please ensure that your hands are cleaned and washed on arrival to the hospital as well as when you leave the hospital. Hand sanitizing dispensers are available for visitors use to help prevent the spread of infection.
  • Please do not sit on the patient’s bed or use the patient toilet.
  • Please do not touch any machine in the patient’s room or any devices attached to the patient.
  • Do not bring electrical appliances to the hospital (please refer to the policy for patient owned electrical appliances).
  • Kindly do not bring any items from home (example: food, carpet, furniture, mattress, etc.) unless specifically permitted by the Senior Charge Nurse or designated staff.

Unaccompanied visits

Only parents and grandparents are allowed to visit the Neonatal Intensive Care unit unaccompanied. All other visitors must be accompanied by the parents or grandparents.

Use of mobile phones

Patients and visitors may use mobile phones in most areas of the hospital. Mobile phones are not allowed in certain restricted areas. As a courtesy to others, please set your ringer to low or vibrate. Note that sometimes the doctors or nurses may need to speak on their mobile phones to address clinical issues.

Meals

Menu cards are to be completed for patients and attenders in the morning to ensure they get the meals from the chosen menu. Meals will only be provided to attenders of patients who are below 14 years of age and above 60 years.

ICU patients: receiving meals from the kitchen as for the doctors ordination in system.