UPDATED VISITING GUIDELINES – Effective March 16, 2020
The health and safety of our patients and visitors is a top priority at Sheikh Khalifa Medical City -Ajman. We understand how important the support of loved ones and friends is to patients during their hospital stay. At the same time, the new coronavirus requires us to temporarily adjust our visiting policy in order to keep our patients and staff safe from infection.
We continue to implement vigorous policies and procedures to address the coronavirus (COVID-19) and are following all governmental recommendations as well.
If you have any questions about the updated visiting policy, please ask a member of the patient’s affair team or contact our Call Center.
Thank you for your understanding and for adhering to these policies to help us keep our patients, families, and staff protected and healthy during this time.
Visiting Hours (Morning visitations are strictly prohibited)
|Wards and Intensive Care Unit (ICU)|
|6:00 pm – 8:00 pm|
Guidelines for Visitors and Caregivers
- Visitors must be 18+ years old.
- Visitors will be screened prior to entering patient areas. Any visitor who is coughing or shows other signs of illness will be asked to kindly leave.
- The number of visitors per patient will be limited; additional restrictions may be imposed based on the patient’s clinical status. See below for details
- One visitor per adult patient.
- Visitors are prohibited in the Dialysis units
- Two visitors per pediatric patient are allowed in the pediatric inpatient units; parents, guardians, or family care partners only.
- Two visitors per patient are allowed in the Neonatal Intensive Care Unit (NICU); parents or support persons only
- One visitor per patient is allowed in the Intensive Care Unit (ICU); parents or support persons only; based on the clinical team’s judgment.
- Two visitors are permitted for obstetric patients; parents or support persons only.
Outpatient Locations and Physician Practices
- One person is allowed to accompany each patient to an appointment, unless an aide or assistant is required.
- Any visitor who is coughing or shows other signs of illness will be asked to kindly leave.
Emergency Department (ED) / Urgent Care
- Visitors are prohibited in ED patient waiting areas. Based on the clinical team’s judgment, one visitor may be permitted.
- Only one visitor per pediatric patient is allowed in the Urgent Care; parent or caregiver only. Please speak with the Patient Relations Officer (PRO) if the patient requires additional assistance.
Visitation exceptions will be made in certain situations, including
- The only exception will be for visitors of patients receiving palliative care. Visitation will be determined on a case-by-case basis and will include an assessment of the risk and benefits. Those visitors will be given specific directions and instructed how to don and doff personal protective equipment by medical staff.
- One guardian is always allowed to stay with children < 13 years of age at any time.
IMPORTANT NOTE: OTHER FAMILY MEMBERS OR FRIENDS WILL NOT BE ALLOWED TO ENTER THE FACILITY OR TO WAIT IN LOBBIES OR COMMON AREAS. THIS INCLUDES ALL AREAS OF THE FACILITY — THE LOBBY, WAITING AREAS AND COMMON SPACES, MOSQUES, CAFETERIA, ANY OTHER AREA WITHIN THE HOSPITAL.
For More Information on COVID-19, please call
Ministry Of Health & Prevention: 80011111
Dubai Health Authority : 800342
Medical Operations Command Center : 8001717
Visiting Hours – Inpatient Unit
|Female and Male Ward in Sheikh Khalifa Hospital- General||:||10am – 12pm and 4pm – 8pm|
|ICU in Sheikh Khalifa Hospital- General||:||12pm – 1pm and 6pm – 8pm|
|Maternity ward||:||8am – 4pm and 4pm – 8pm|
|Neonatal ICU||:||anytime parents are allowed to visit.|
|Labor Room||:||one person is allowed required|
|Pediatric||:||4pm – 8pm|
Your family and friends form a very important part of your journey during their hospitalization in the healing process Visitor guidelines were put together to ensure the safety and long-term health of our patients. It is therefore important that the families of our patients will cooperate with the nurses and physicians by respecting the instruction given in order to provide the best care to our patients and their families.
Visits outside of normal visiting hours:
In circumstances where visits outside of normal visiting times are considered to be in the patients best interest and not detrimental to the care of others, special permission may be granted by the Senior Charge Nurse / Charge Nurse or Physician.
Number of visitors:
- In rooms where there is more than one patient, please ensure that there are only two visitors at a time for each patient.
- In the inpatient units, visitors are encouraged to minimize the number of visitors at one time.
- The bringing of children under 10 years of age is to be discouraged. In critical care areas, only two visitors per patient are allowed at any given time.
Please help us keep the hospital quiet by speaking softly and avoiding unnecessary noise. This will contribute to the patients healing process.
Privacy of the patient is important and therefore visitors may be asked to leave the room during the following times:
- Treatments, or
- When the doctor or nurse needs to examine the patient.
Lengthy visits might be tiring to your loved one and long visits might not always be advisable. It is important to communicate with them to ensure what they want or need. Children brings joy and pleasure but their visits should also be monitored closely to ensure their visits do not become tiring for the patient.
The aim is to reduce the risk of spreading infectious diseases: Persons to be excluded from visiting:
- Persons with respiratory infection, or any sign of communicable infection.
- Persons with unidentified skin rashes.
- Children below 2 years of age.
In addition, if your relative is in isolation or has an infection you must follow the instructions given to you by the unit nurses / physicians. Restrictions on the number of visitors must also be strictly adhered to.
Hygiene and safety
- Handwashing is very important therefore, please ensure that your hands are cleaned and washed on arrival to the hospital as well as when you leave the hospital. Hand sanitizing dispensers are available for visitors use to help prevent the spread of infection.
- Please do not sit on the patient’s bed or use the patient toilet.
- Please do not touch any machine in the patient’s room or any devices attached to the patient.
- Do not bring electrical appliances to the hospital (please refer to the policy for patient owned electrical appliances).
- Kindly do not bring any items from home (example: food, carpet, furniture, mattress, etc.) unless specifically permitted by the Senior Charge Nurse or designated staff.
Only parents and grandparents are allowed to visit the Neonatal Intensive Care unit unaccompanied. All other visitors must be accompanied by the parents or grandparents.
Use of mobile phones
Patients and visitors may use mobile phones in most areas of the hospital. Mobile phones are not allowed in certain restricted areas. As a courtesy to others, please set your ringer to low or vibrate. Note that sometimes the doctors or nurses may need to speak on their mobile phones to address clinical issues.
Menu cards are to be completed for patients and attenders in the morning to ensure they get the meals from the chosen menu. Meals will only be provided to attenders of patients who are below 14 years of age and above 60 years.
ICU patients: receiving meals from the kitchen as for the doctors ordination in system.