ATTENTION TO ALL 

Effective April 5, 2020, until further notice

ALL VISITATIONS ARE CANCELLED

In line with the precautionary and preventive measures taken to limit the spread of the Coronavirus (COVID-19), Sheikh Khalifa Medical City – Ajman has adjusted the visiting policy in order to maintain the safety of the patients and employees from infection, apart from in exceptional circumstances*.

Only exceptions for:

Male & Female Wards

  • Confused patients – i.e. Patients with dementia are allowed to receive one assisting escort. This must be the same person for the duration of the patient’s stay
  • Patients with critical care in the Intensive Care Unit (ICU); can receive one visitor during (5 pm – 7 pm) and the hospital staff determine the length of stay of the visitor on a case-by-case basis and will include an assessment of the risk and benefits.
  • Patients receiving palliative care; can receive one visitor and the hospital staff will determine the length of stay of the visitor on a case-by-case basis and will include an assessment of the risk and benefits. Those individual visitors will be given specific directions and instructed how to don and doff personal protective equipment by medical staff.

Woman & Children

  • Patients at the Neonatal Intensive Care Unit (NICU) and Special Care Baby Unit (SCBU); can receive one visitor during (5 pm – 7 pm) and the team will determine the length of stay of the visitor on a case-by-case basis and will include an assessment of the risk and benefits.
  • Children < 13 years of age, are allowed to have one escort to stay with the child, plus the father is allowed to visit the child during a visiting hour set by the patient affairs officer.
  • One 1 st degree relative will be allowed to be with our obstetric patients during labor and delivery. The husband/partner is allowed to visit during a visiting hour set by the patient affairs officer.

Guidelines for visitors & caregivers who fall under the visitation exceptions

  • Only one visitor per patient is allowed; additional restrictions may be imposed based on the patient’s clinical status.
  • Visitors must be 18+ years old.
  • No children, adults over 60 year of old or immunocompromised visitors are permitted to visit patients during this time.
  • Visitors will be screened prior to entering patient areas. Any visitor who is coughing or shows other signs of illness will be asked to kindly leave.
  • When possible, the designated visitor/ escort should remain the same for the course of admission.

Outpatient Department & Rashid Center for Diabetes and Research

  • One person is allowed to accompany each patient to an appointment, unless an aide or assistant is required.
  • Any visitor who is coughing or shows other signs of illness will be asked to kindly leave.

Emergency Department (ED) & Urgent Care

  • Visitors are prohibited in ED / Urgent care patient waiting areas. Based on the clinical team’s judgment, one visitor may be permitted.
  • Only one visitor per pediatric patient is allowed in the Urgent Care; parent or caregiver only. Please speak with the Patient Relations Officer (PRO) if the patient requires additional assistance.

IMPORTANT NOTE: OTHER FAMILY MEMBERS OR FRIENDS WILL NOT BE PERMITTED TO ENTER THE FACILITY OR TO WAIT IN LOBBIES OR COMMON AREAS. THIS INCLUDES ALL AREAS OF THE FACILITY — THE LOBBY, WAITING AREAS AND COMMON SPACES, MOSQUES, CAFETERIA, ANY OTHER AREA WITHIN THE HOSPITAL.

For More Information on COVID-19, please call

Ministry Of Health & Prevention: 80011111

Dubai Health Authority : 800342

Medical Operations Command Center – Abu Dhabi : 8001717

If you have any questions about the updated visiting policy, please ask a member of the patient affairs team or contact our Call Center at 06 711 7777.

Thank you for your understanding and for adhering to this policy

Visiting Hours – Inpatient Unit

Female and Male Ward in Sheikh Khalifa Hospital- General : 10am – 12pm and 4pm – 8pm
ICU in Sheikh Khalifa Hospital- General : 12pm – 1pm and 6pm – 8pm
Maternity ward : 8am – 4pm and 4pm – 8pm
Neonatal ICU : anytime parents are allowed to visit.
Labor Room : one person is allowed required
Pediatric : 4pm – 8pm

Your family and friends form a very important part of your journey during their hospitalization in the healing process Visitor guidelines were put together to ensure the safety and long-term health of our patients. It is therefore important that the families of our patients will cooperate with the nurses and physicians by respecting the instruction given in order to provide the best care to our patients and their families.

Visits outside of normal visiting hours:

In circumstances where visits outside of normal visiting times are considered to be in the patients best interest and not detrimental to the care of others, special permission may be granted by the Senior Charge Nurse / Charge Nurse or Physician.

Number of visitors:

  • In rooms where there is more than one patient, please ensure that there are only two visitors at a time ‎for each patient.
  • In the inpatient units, visitors are encouraged to minimize the number of visitors at one time.
  • ‎The bringing of children under 10 years of age is to be discouraged. In critical care areas, only two visitors per patient are allowed at any given time.

Noise

Please help us keep the hospital quiet by speaking softly and avoiding unnecessary noise. ‎This will contribute to the patients healing process.

Examinations

Privacy of the patient is important and therefore visitors may be asked to leave the room during the following times:

  • Tests
  • Treatments, or
  • When the doctor or nurse ‎needs to examine the patient.

Consideration

Lengthy visits might be tiring to your loved one and long visits might not always be advisable. It is important to communicate with them to ensure what they want or need. Children brings joy and pleasure but their visits should also be monitored closely to ensure their visits do not become tiring for the patient.

Infection Control:

The aim is to reduce the risk of spreading infectious diseases: Persons to be excluded from visiting:

  • Persons with respiratory infection, or any sign of communicable infection.
  • Persons with unidentified skin rashes.
  • Children below 2 years of age.‎

In addition, if your relative is in isolation or has an infection you must follow the instructions given to you by the unit nurses / physicians. Restrictions on the number of visitors must also be strictly adhered to.

Hygiene and safety

  • Handwashing is very important therefore, please ensure that your hands are cleaned and washed on arrival to the hospital as well as when you leave the hospital. Hand sanitizing dispensers are available for visitors use to help prevent the spread of infection.
  • Please do not sit on the patient’s bed or use the patient toilet.
  • Please do not touch any machine in the patient’s room or any devices attached to the patient.
  • Do not bring electrical appliances to the hospital (please refer to the policy for patient owned electrical appliances).
  • Kindly do not bring any items from home (example: food, carpet, furniture, mattress, etc.) unless specifically permitted by the Senior Charge Nurse or designated staff.

Unaccompanied visits

Only parents and grandparents are allowed to visit the Neonatal Intensive Care unit unaccompanied. All other visitors must be accompanied by the parents or grandparents.

Use of mobile phones

Patients and visitors may use mobile phones in most areas of the hospital. Mobile phones are not allowed in certain restricted areas. As a courtesy to others, please set your ringer to low or vibrate. Note that sometimes the doctors or nurses may need to speak on their mobile phones to address clinical issues.

Meals

Menu cards are to be completed for patients and attenders in the morning to ensure they get the meals from the chosen menu. Meals will only be provided to attenders of patients who are below 14 years of age and above 60 years.

ICU patients: receiving meals from the kitchen as for the doctors ordination in system.