“SKMCA operates under UAE laws and regulations. The UAE Government adopts different legislations, which protect the patient rights, regulate medical facilities, medicines and medical staff work. The Medical Liability Law sets the responsibilities of SKMCA as a care provider, such as how to maintain patient confidentiality and when disclosures must be made. Below you find the rights and responsibilities for patients and families.”

As a patient at Sheikh Khalifa Medical City – Ajman, you have the right to:

  • Receive treatment according to the highest professional standards from qualified and competent health workers.
  • Receive timely, effective, and appropriate care.
  • Be provided with safe healthcare processes and practices.
  • Be informed of all costs and expenses prior to treatment.
  • Be given respect for your privacy and the confidentiality of care and personal information.
  • Be provided with a safe and secure facility, and receive protection from any physical, verbal, or psychological abuse.
  • Receive safe medical products and their safe and rational use.
  • Request another medical opinion if desired.
  • Request all medical record information, including medical reports or previous lab/radiology reports.
  • Accept or reject treatment, and, if not directly responsible for the care, bear the burden of rejecting treatment as a personal responsibility.
  • Be provided with comprehensive explanations about treatment, alternative treatments, and the side effects of the treatment, and participate in care and treatment decisions.
  • Be provided an interpreter if necessary.
  • Complain and give feedback about medical services and care without fear, and gain a fair resolution.
  • Receive care that supports your dignity, and is respectful of your personal values and beliefs.



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As a patient at Sheikh Khalifa Medical City – Ajman, you have the following responsibilities to:

  • Provide accurate personal information when applying for medical care.
  • Respect the priority of emergency situations.
  • Follow the rules and regulations of Sheikh Khalifa Medical City – Ajman.
  • Pay treatment fees and financial dues without delay.
  • Follow the therapeutic plan proposed by the physician and bear the consequences in case of rejection of the treatment.
  • Respect all employees and the rights of other patients.
  • Preserve personal belongings during the period of treatment.
  • Maintain appointments and inform staff in case of non-attendance to allow time to be given to other patients.
  • Cooperate with the healthcare provider during examinations and procedures.