As a patient at Sheikh Khalifa Medical City – Ajman, you have the right to:
- Receive treatment according to the highest professional standards.
- Receive treatment without delay in an emergency.
- Be informed of all costs and expenses before the treatment.
- Be given respect for your privacy and confidentiality of care and personal information.
- Receive protection from any physical, verbal or psychological abuse.
- Request another medical opinion if desired.
- Accept or reject treatment, or if not directly responsible for the care, bear the burdens of rejection of treatment as personal responsibility.
- Be provided with comprehensive explanations about treatment, alternative treatments and the side effects of the treatment and participate in care and treatment decisions.
- Be provided an interpreter if necessary.
- Complain about medical services and care without fear and know the procedure to follow.
- Receive care that supports your dignity, and is respectful of your personal values and beliefs.
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As a patient at Sheikh Khalifa Medical City – Ajman, you have the following responsibilities to:
- Provide accurate personal information when applying for medical care.
- Respect the priority of emergency situations.
- Follow the rules and regulations of Sheikh Khalifa Medical City – Ajman.
- Pay treatment fees and financial dues without delay.
- Follow the therapeutic plan proposed by the physician and bear the consequences in case of rejection of the treatment.
- Respect all employees and the rights of other patients.
- Preserve personal belongings during the period of the treatment.
- Maintain appointments and inform staff in case of nonattendance to allow time to be given to other patients.
- Cooperate with the healthcare provider during examination and procedures.