As a patient at Sheikh Khalifa Medical City – Ajman, you have the right to:

  • Receive treatment according to the highest professional standards.
  • Receive treatment without delay in an emergency.
  • Be informed of all costs and expenses before the treatment.
  • Be given respect for your privacy and confidentiality of care and personal information.
  • Receive protection from any physical, verbal or psychological abuse.
  • Request another medical opinion if desired.
  • Accept or reject treatment, or if not directly responsible for the care, bear the burdens of rejection of treatment as personal responsibility.
  • Be provided with comprehensive explanations about treatment, alternative treatments and the side effects of the treatment and participate in care and treatment decisions.
  • Be provided an interpreter if necessary.
  • Complain about medical services and care without fear and know the procedure to follow.
  • Receive care that supports your dignity, and is respectful of your personal values and beliefs.
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As a patient at Sheikh Khalifa Medical City – Ajman, you have the following responsibilities to:

  • Provide accurate personal information when applying for medical care.
  • Respect the priority of emergency situations.
  • Follow the rules and regulations of Sheikh Khalifa Medical City – Ajman.
  • Pay treatment fees and financial dues without delay.
  • Follow the therapeutic plan proposed by the physician and bear the consequences in case of rejection of the treatment.
  • Respect all employees and the rights of other patients.
  • Preserve personal belongings during the period of the treatment.
  • Maintain appointments and inform staff in case of nonattendance to allow time to be given to other patients.
  • Cooperate with the healthcare provider during examination and procedures.